We Believe in Communication

Good communication is essential to the success of any program. It is particularly important throughout the home building process. Kenco Communities begins that communication from the moment contracts are signed and the construction process starts, right through move in and the warranty period. Our team of professionals encourages an ongoing dialogue to assure exceptional customer service and your satisfaction. As a result, the company consistently enjoys one of the highest percentages of homeowner referrals and repeat buyers in the industry, a testimonial to Kenco Communities' dedication to excellence and customer care.

Your Personal Superintendent

When all building permits are complete and construction is ready to begin, your Personal Superintendent will contact you to begin a most important relationship... keeping you informed and up-to-date on the progress of your new home.

The Pre-drywall Walk-through

Kenco Communities' team of professionals walk your home prior to the installation of drywall. You are encouraged to attend this important walk-through and review the progress and design selections for your new home. Additionally, Kenco will conduct a third-party walk through at this stage of construction to further ensure the home is designed and built to Kenco Communities' standards.

Homeowner Orientation

A comprehensive orientation meeting is scheduled in advance of closing, and is a valued experience that will greatly enhance the move-in process. The meeting is designed to help you fully understand the many components of your new home, including an in-depth review with your Personal Superintendent on beneficial homeowner maintenance procedures.

The Customer Service Kit

The Customer Service Kit is a detailed manual designed to provide easily accessible information about warranty service and home maintenance. It is presented during the Homeowner Orientation meeting. Kenco Communities' philosophy of“Customer First” is evident in this informative guide filled with important phone numbers, maintenance tips, community information and much much more.

Kenco University - Maintenance 101

Especially important to our homeowners is our unique Kenco University Program: Homeowner Maintenance 101. This personalized course will guide you in the best practices for maintaining your home and is offered to every Kenco Communities homeowner. Our goal is to provide practical information that will help you keep your home well maintained throughout the years.

Your Customer Service Manager

Your community's Customer Service Manager is available to assist with warranty questions and needs. We are extremely proud of the personal relationships we have built with our buyers and the level of service that we are committed to provide.